Managed IT

Proactive, professional help desk and endpoint support provided by our Network Operations Center. We are your trusted IT problem solver so you can focus completely on your business. We provide secure support for MFA, asset management, network administration, and user/device configuration.
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Simple IT Services

Our NOC hosts a skilled team of IT analysts and leaders adept at monitoring, maintaining, and promptly resolving network performance issues.

Network Operations Center (NOC)

All your IT managed through our Network Operations Center (NOC).

Monitoring & Alerts

Monitors all your endpoints and devices with custom alerts based on system health and performance.

Remote Access

Remotely take control of attended and unattended endpoints with a single click and 2FA.

Access Control

Grants users and technicians access to their desktops with multi-factor authentication.

Policy Management

Design policies to improve your security and usability across your information infrastructure.

IT Asset Management

Intelligently identifies live assets with health and performance issues while enforcing asset policies.

MS 365 + 3rd Party Software Licensing

Web and mobile versions of Microsoft 365 apps with chat, call, business class email, and anytime phone and web support.

“Brad and his team are phenomenal. Their NOC is so fast, and they always say yes!”
- Laura Bruce, Human Resources Director, Atlantic Squared Inc.

Network Operations Center (NOC)

Our NOC maintains optimal network performance and availability, ensures continuous uptime, and responds quickly to your tech support requests.

All your mission-critical network activities, managed by a single expert team

Our NOC performs critical activities on your behalf, including:

  • Responds to your tech support requests
  • Monitors your network for problems that require special attention, including those originating from outside sources
  • Manages your servers, network devices, and equipment, including software installation, updates, troubleshooting, and distribution across all devices
  • Provides backup and storage for your critical information
  • Manages email, voice, and video data
  • Handles patch management
  • Enforces technology policies
  • Ensures compliance with service level agreements
  • Manages vendors, freelancers, and contractors
  • Provides support for 8x8 UCaaS
  • Offers ISP support
  • Supports security camera systems

Modern, flexible, cloud-first processes help us respond to your needs quickly and prevent disruption

CRAG operates a hybrid workforce, with teammates working both onsite at our offices and remotely across the US. We built our systems from the ground up to meet the needs for a modern, flexible workforce. We do the same for our clients.

Measurable KPI's put us in the top 5% in the US for customer service so your team feels fully supported

Our NOC technicians monitor administrative dashboards to assess the health of our clients’ networks and respond to support requests. The NOC ticket system uses advanced automations to ensure our clients receive a first response in less than 16 minutes with complete resolution in less than 1 business day, on average.

20% fewer tickets help your employees focus on doing their work well, without distraction

Our remote monitoring and management (RMM) dashboard provides an overview of all client hardware and equipment, with the ability to detect and resolve hardware issues, deploy software, manage endpoints, process backups, provide remote access, and deliver IT asset reports. Our proprietary, industry-leading automations streamline workflows and a wide variety of common IT tasks. While the industry average is 0.9 help tickets per user per month, the CRAG average is 0.7.

We are a forward-looking, strategic tech partner you can trust

CRAG continuously evaluates changing technology, workforce expectations, and makes proactive recommendations for continuously improving our clients' information infrastructure. We also handle sourcing, configuration, and delivery for our clients' new hardware.

“You can't beat the customer service. Brad's staff is sharp and on top of it.”
- Matt Neely, Vice President, Multifamily Select Inc.

Benefits

Fewer tickets, faster support.

Eliminate the cost to hire, train, and retain IT staff.

Professional service that scales with your business.

Improve employee satisfaction, productivity, and retention.

Access to the latest technology and automation.

Reduce downtime with enhanced security and compliance services.

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Pricing

Select Employees to Support

Simple IT Done for You

Simple IT

For 25 Employees

$3,750

Per month

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Simple IT

For 50 Employees

$7,000

Per month

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Simple IT

For 75 Employees

$9,750

Per month

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Simple IT

For 100 Employees

$12,000

Per month

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Simple IT

For 150 Employees

$18,000

Per month

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Simple IT

For 200 Employees

$22,000

Per month

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Simple IT

For 250 Employees

$27,500

Per month

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Simple IT

For 300 Employees

$33,000

Per month

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Simple IT

For Over 300 Employees

Contact for Custom Quote

Have a custom project? Contact CRAG.

Onboarding

STEP ONE

Complete our survey

1 Week

STEP TWO

Deploy systems

2-4 Weeks

STEP THREE

Complete onboarding

1 Week

STEP FOUR

Continuous improvement

2-4 Weeks

“CRAG migrated us to the cloud. They're very fast and responsive. Great partner.”
- Steve Stradtman, CEO, International Consortium Inc.