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Our NOC hosts a skilled team of IT analysts and leaders adept at monitoring, maintaining, and promptly resolving network performance issues.
All your IT managed through our Network Operations Center (NOC).
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Monitors all your endpoints and devices with custom alerts based on system health and performance.
Remotely take control of attended and unattended endpoints with a single click and 2FA.
Grants users and technicians access to their desktops with multi-factor authentication.
Design policies to improve your security and usability across your information infrastructure.
Intelligently identifies live assets with health and performance issues while enforcing asset policies.
Web and mobile versions of Microsoft 365 apps with chat, call, business class email, and anytime phone and web support.
“Brad and his team are phenomenal. Their NOC is so fast, and they always say yes!”
- Laura Bruce, Human Resources Director, Atlantic Squared Inc.
Our NOC maintains optimal network performance and availability, ensures continuous uptime, and responds quickly to your tech support requests.
Our NOC performs critical activities on your behalf, including:
CRAG operates a hybrid workforce, with teammates working both onsite at our offices and remotely across the US. We built our systems from the ground up to meet the needs for a modern, flexible workforce. We do the same for our clients.
Our NOC technicians monitor administrative dashboards to assess the health of our clients’ networks and respond to support requests. The NOC ticket system uses advanced automations to ensure our clients receive a first response in less than 16 minutes with complete resolution in less than 1 business day, on average.
Our remote monitoring and management (RMM) dashboard provides an overview of all client hardware and equipment, with the ability to detect and resolve hardware issues, deploy software, manage endpoints, process backups, provide remote access, and deliver IT asset reports. Our proprietary, industry-leading automations streamline workflows and a wide variety of common IT tasks. While the industry average is 0.9 help tickets per user per month, the CRAG average is 0.7.
CRAG continuously evaluates changing technology, workforce expectations, and makes proactive recommendations for continuously improving our clients' information infrastructure. We also handle sourcing, configuration, and delivery for our clients' new hardware.
“You can't beat the customer service. Brad's staff is sharp and on top of it.”
- Matt Neely, Vice President, Multifamily Select Inc.
Fewer tickets, faster support.
Eliminate the cost to hire, train, and retain IT staff.
Professional service that scales with your business.
Improve employee satisfaction, productivity, and retention.
Access to the latest technology and automation.
Reduce downtime with enhanced security and compliance services.
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Simple IT Done for You
“CRAG migrated us to the cloud. They're very fast and responsive. Great partner.”
- Steve Stradtman, CEO, International Consortium Inc.
