The Simple IT Plan
Our NOC runs your IT for you. A skilled team of IT analysts and leaders monitor and maintain your information infrastructure.
Network Operations Center (NOC)
A team of experts to manage and maintain your information infrastructure.
Monitoring & Alerts
Alerts and automations to fix problems immediately for 20% fewer help tickets than the industry average.
Laptops delivered to new employees, ready to go right out of the box.
Employee Onboarding and Offboarding
SOPs and automations that plug into your existing HR processes.
Software License Management
Assignment of the Microsoft 365 license and 3rd party software licenses.
IT Asset Management
Hardware and software inventory reports for easy asset tracking.
Network Operations Center (NOC)
Our NOC maintains optimal network performance and availability, ensures continuous uptime, and responds quickly to your tech support requests.
All your mission-critical network activities, managed by a single expert team
Our NOC performs critical activities on your behalf, including:
Responds to your tech support requests
Monitors your network for problems that require special attention, including those originating from outside sources
Manages your servers, network devices, and equipment, including software installation, updates, troubleshooting, and distribution across all devices
Provides backup and storage for your critical information
Manages email, voice, and video data
Handles patch management
Enforces technology policies
Ensures compliance with service level agreements
Manages vendors, freelancers, and contractors
Provides support for 8x8 UCaaS
Offers ISP support
Supports security camera systems
Modern, flexible, cloud-first processes help us respond to your needs quickly and prevent disruption
CRAG operates a hybrid workforce, with teammates working both onsite at our offices and remotely across the US. We built our systems from the ground up to meet the needs for a modern, flexible workforce. We do the same for our clients.
Measurable KPI's put us in the top 5% in the US for customer service so your team feels fully supported
Our NOC technicians monitor administrative dashboards to assess the health of our clients’ networks and respond to support requests. The NOC ticket system uses advanced automations to ensure our clients receive a first response in less than 16 minutes with complete resolution in less than 1 business day, on average.
20% fewer tickets help your employees focus on doing their work well, without distraction
Our remote monitoring and management (RMM) dashboard provides an overview of all client hardware and equipment, with the ability to detect and resolve hardware issues, deploy software, manage endpoints, process backups, provide remote access, and deliver IT asset reports. Our proprietary, industry-leading automations streamline workflows and a wide variety of common IT tasks. While the industry average is 0.9 help tickets per user per month, the CRAG average is 0.7.
We are a forward-looking, strategic tech partner you can trust
CRAG continuously evaluates changing technology, workforce expectations, and makes proactive recommendations for continuously improving our clients' information infrastructure. We also handle sourcing, configuration, and delivery for our clients' new hardware.
Fewer tickets, faster support.
Eliminate the cost to hire, train, and retain IT staff.
Professional service that scales with your business.
Improve employee satisfaction, productivity, and retention.
Access to the latest technology and automation.
Reduce downtime with enhanced security and compliance services.
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