Small and Medium Businesses
The Simple IT Plan delivers top 5% managed tech services to clients who value a high quality relationship with a trusted tech partner.
What top 5% means
How much does IT downtime cost your company in lost productivity?
This is the "productivity tax."
Average first response time of 10 minutes
Reduce time spent wondering if someone has your ticket:
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CRAG's® average first response time (real person response) is 10 minutes, putting us in the top 5% of all MSPs in the U.S.
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Top 5% MSPs must maintain an average first response time of less than 16 minutes
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The average first response time for MSPs nationwide is 7 hours 4 minutes
Average resolution time of 8.5 hours
Reduce downtime:
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CRAG's average resolution time is 8.5 hours, putting us in the top 5% of all MSPs in the U.S.
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Top 5% MSPs must maintain an average resolution time of less than 17 hours
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The average resolution time for MSPs nationwide is 3 days 10 hours
20% fewer support tickets
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Employees put in an average of 0.9 support tickets per employee per month.
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CRAG clients' employees put in an average of 0.7 support tickets per employee per month.
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Using advanced automations, we prevent problems from happening, and the data show it.
We eliminate the productivity tax.
Industry Leading Security Stack
We have you covered: computers, email, cloud, backup and training
Computer Security
SentinelOne leads the industry in computer security
24/7 Threat Protection
Shields your business around the clock
AI-Driven Threat Prevention
Stops attacks before they impact you
Single Solution Simplicity
One tool for all your devices
Automatic Incident Response
Quick threat containment, less downtime
Scalable Security
Grows with your business effortlessly
Email and Cloud Defense
Avanan (CheckPoint) beats the competition
Advanced Email Security
Protects against phishing, malware
AI-Powered Defense
Blocks sophisticated threats automatically
Seamless Cloud Integration
Protects Teams, SharePoint, OneDrive, and more
Account Takeover Protection
Impossible travel rules and behavioral analytics
User-Friendly Setup
Invisible setup occurs in the background
Computer and Cloud Backup
Acronis automates backups to the cloud
Reliable Data Protection
Safeguards your business data
Automatic, Scheduled Backups
No manual backups needed
Fast Recovery
Quickly restore lost data
Cloud and Local Storage
Flexible backup options
Cybersecurity Integration
Protects against ransomware threats
Cybersecurity Training
Security Awareness Training (SAT) is usually boooring, but not with Hook Security
Engaging Content
Short, fun videos make learning effective
Phishing-Resistant Training
Educates employees to spot threats
Real-Time Reporting
Tracks progress, identifies vulnerabilities
Automated Simulations
Regular, realistic phishing tests
Culture of Security
Promotes awareness, reduces risk
Onboarding Roadmap
STEP ONE
Complete our survey
1 Week
STEP TWO
Deploy systems
2-4 Weeks
STEP THREE
Wrap up onboarding
1 Week
STEP FOUR
Continuous improvement
Ongoing
We prioritize existing clients over growth. If you find our vision, mission, and values (on our homepage) to be compelling, we may be a good fit for your company. Please request a meeting below. We add new clients as capacity allows.
