Small and Medium Businesses
The Simple IT Plan delivers top 5% managed tech services to clients who value a high quality relationship with a trusted tech partner.
What top 5% means
How much does IT downtime cost your company in lost productivity? This is the "productivity tax."
Average first response time of 10 minutes
Reduce time spent wondering if someone has your ticket:
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CRAG's average first response time (real person response) is 10 minutes, putting us in the top 5% of all MSPs in the U.S.
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Top 5% MSPs must maintain an average first response time of less than 16 minutes
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The average first response time for MSPs nationwide is 7 hours 4 minutes​
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Average resolution time of 8.5 hours
​Reduce downtime:
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CRAG's average resolution time is 8.5 hours, putting us in the top 5% of all MSPs in the U.S.
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Top 5% MSPs must maintain an average resolution time of less than 17 hours
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The average resolution time for MSPs nationwide is 3 days 10 hours
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20% fewer support tickets
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Employees put in an average of 0.9 support tickets per employee per month.
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CRAG clients' employees put in an average of 0.7 support tickets per employee per month.
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Using advanced automations, we prevent problems from happening, and the data show it.
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We eliminate the productivity tax.
Industry Leading Security Stack
We have you covered: computers, email, cloud, backup and training
Computer Security
SentinelOne leads the industry in computer security
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24/7 Threat Protection
Shields your business around the clock
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AI-Driven Threat Prevention
Stops attacks before they impact you
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Single Solution Simplicity
One tool for all your devices
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Automatic Incident Response
Quick threat containment, less downtime
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Scalable Security
Grows with your business effortlessly
Email and Cloud Defense
Avanan (CheckPoint) beats the competition
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Advanced Email Security
Protects against phishing, malware
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AI-Powered Defense
Blocks sophisticated threats automatically
Seamless Cloud Integration
Protects Teams, SharePoint, OneDrive, and more
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Account Takeover Protection
Impossible travel rules and behavioral analytics
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User-Friendly Setup
Invisible setup occurs in the background
Computer and Cloud Backup
Acronis automates backups to the cloud
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Reliable Data Protection
Safeguards your business data
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Automatic, Scheduled Backups
No manual backups needed
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Fast Recovery
Quickly restore lost data
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Cloud and Local Storage
Flexible backup options
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Cybersecurity Integration
Protects against ransomware threats
Cybersecurity Training
Security Awareness Training (SAT) is usually boooring, but not with Hook Security
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Engaging Content
Short, fun videos make learning effective
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Phishing-Resistant Training
Educates employees to spot threats
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Real-Time Reporting
Tracks progress, identifies vulnerabilities
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Automated Simulations
Regular, realistic phishing tests
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Culture of Security
Promotes awareness, reduces risk
Onboarding
STEP ONE
Complete our survey
1 Week
STEP TWO
Deploy systems
2-3 Weeks
STEP THREE
Complete onboarding
1 Week
STEP FOUR
Continuous improvement
2-4 Weeks
We prioritize existing clients over growth. If you find our vision, mission, and values (on our homepage) to be compelling, we may be a good fit for your company. Please request a meeting below. We add new clients as capacity allows.
Brands who have benefitted from our services
